Customer Return Policy

Have an issue or concern with your order? No problem, let us help you with that.


Our products can be returned within 10 days of the original product purchase date. A new, unopened product may be exchanged or refunded as credit. 

To be eligible for a return, please make sure that:

  • The product was purchased in the last 10 days
  • You have obtained a product return code and return instructions by contacting within 10 days of original purchase.
  • The product is unopened, unused and undamaged. 

Unfortunately, products that do not meet these criteria will not be considered for return.

Please return all packages via TRACKED package to:

Vitality CBD, Box 2571, Kelowna, BC, V1X6A6, Canada

Shipping charges incurred in connection with the purchase and return of a product are non-refundable. The customer is responsible for the costs of shipping (ALL packages MUST be shipped with a tracking number) and for the risk of loss or damage to the product(s) during shipping, both to and from

***ALL returns are subject to a 10% restocking fee.

Incorrect Item

If you have received the wrong item, please notify is within 7 days to initiate a replacement. Replacements may only be arranged for unopened/unused products.

Damaged or Lost Items

If you received a damaged product, please notify us immediately for assistance at
All Vitality CBD packages are shipped via Canada Post and include $100CDN in insurance coverage from damage.

Should your package be lost during shipping, please contact to initiate a claim with Canada Post. Refunds are not applicable to third party issues. If the claim is approved by Canada Post a credit code will be issued for the value of the order up to a maximum of the $100CND insurance coverage.

If you require a higher amount of insurance please contact us for a quote.

Contact Us

If you have any further questions about our policies, please contact us at

Introducing The Vitality 25% Cash Back Wallet

Not only does Vitality CBD proudly offer Canada’s best CBD oil products at direct to consumer prices, we also reward Vitality CBD registered customers with an additional 25% store credit on every purchase made.

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