Our products can be returned within 10 days of the original product purchase date. A new, unopened product may be exchanged or refunded as credit. 

To be eligible for a return, please make sure that:

• The product was purchased in the last 10 days
• You have obtained a product return code and return instructions by contacting cbd@vitalitycbd.ca within 10 days of original purchase.
• The product is unopened, unused and undamaged. 

Unfortunately, products that do not meet these criteria will not be considered for return.

Please return all packages via TRACKED package to:

Vitality CBD, Box 2571, Kelowna, BC, V1X6A6, Canada

Shipping charges incurred in connection with the purchase and return of a product are non-refundable. The customer is responsible for the costs of shipping (ALL packages MUST be shipped with a tracking number) and for the risk of loss or damage to the product(s) during shipping, both to and from VitalityCBD.ca.

***ALL returns are subject to a 10% restocking fee.

Incorrect Item

If you have received the wrong item, please notify is within 7 days to initiate a replacement. Replacements may only be arranged for unopened/unused products.

Damaged or Lost Items

If you received a damaged product, please notify us immediately for assistance at cbd@vitalitycbd.ca.
All Vitality CBD packages are shipped via Canada Post and include $100CDN in insurance coverage from damage.

Should your package be lost during shipping, please contact cbd@vitalitycbd.ca to initiate a claim with Canada Post. Refunds are not applicable to third party issues. If the claim is approved by Canada Post a credit code will be issued for the value of the order up to a maximum of the $100CND insurance coverage.

If you require a higher amount of insurance please contact us for a quote.

Contact Us

If you have any further questions about our policies, please contact us at cbd@vitalitycbd.ca.